Troubleshooting

Information for Chips and Technologies Users : Troubleshooting
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## 7. Troubleshooting

The cursor appears as a white box, after switching modes

  There is a known bug in the H/W cursor, that sometimes causes the cursor to be redrawn as a white box, when the mode is changed. This can be fixed by moving the cursor to a different region, switching to the console and back again, or if it is too annoying the H/W cursor can be disabled by removing the "`HWcursor`" option.

The cursor hot-spot isn't at the same point as the cursor

  With modes on the 6555x machines that are stretched to fill the flat panel, the H/W cursor is not correspondingly stretched. This is a small and long-standing bug in the current server. You can avoid this by either using the "`NoStretch`" option or removing the `HWcursor`" option.

The lower part of the screen is corrupted

  Many DSTN screens use the top of video ram to implement a frame accelerator. This reduces the amount of video ram available to the modes. The server doesn't prevent the user from specifying a mode that will use this memory, it prints a warning on the console. The effect of this problem will be that the lower part of the screen will reside in the same memory as the frame accelerator and will therefore be corrupt. Try reducing the amount of memory consumed by the mode.

There is a video signal, but the screen doesn't sync.

  You are using a mode that your screen cannot handle. If it is a non-standard mode, maybe you need to tweak the timings a bit. If it is a standard mode and frequency that your screen should be able to handle, try to find different timings for a similar mode and frequency combination. For LCD modes, it is possible that your LCD panel requires different panel timings at the text console than with a graphics mode. In this case you will need the "`UseModeline`" and perhaps also the "`FixPanelSize`" options to reprogram the LCD panel timings to sensible values.

`Wavy' screen.

  Horizontal waving or jittering of the whole screen, continuously (independent from drawing operations). You are probably using a dot clock that is too high (or too low); it is also possible that there is interference with a close MCLK. Try a lower dot clock. For CRT's you can also try to tweak the mode timings; try increasing the second horizontal value somewhat.

Crash or hang after start-up (probably with a black screen).

  Try the "`NoAccel`" or one of the XAA acceleration options discussed above. Check that the BIOS settings are OK; in particular, disable caching of 0xa0000-0xaffff. Disabling hidden DRAM refresh may also help.

Hang as the first text is appearing on the screen on SVR4 machines.

  This problem has been reported under UnixWare 1.x, but not tracked down. It doesn't occur under UnixWare 2.x and only occurs on the HiQV series of chips. It might affect some other SVR4 operating systems as well. The workaround is to turn off the use of CPU to screen acceleration with the "`XaaNoCPUToScreenColorExapndFill`" option.

Crash, hang, or trash on the screen after a graphics operation.

  This may be related to a bug in one of the accelerated functions, or a problem with the BitBLT engine. Try the "`NoAccel`" or one of the XAA acceleration options discussed above. Also check the BIOS settings. It is also possible that with a high dot clock and depth on a large screen there is very little bandwidth left for using the BitBLT engine. Try reducing the clock.

Chipset is not detected.

  Try forcing the chipset to a type that is most similar to what you have.

The screen is blank when starting X

  One possible cause of this problem with older linux kernels is that the "APM_DISPLAY_BLANK" option didn't work correct. Either upgrade your kernel or rebuild it with the "APM_DISPLAY_BLANK" option disabled. If the problem remains, or you aren't using linux, a CRT/LCD or switch to and from the virtual console will often fix it.

Textmode is not properly restored

  This has been reported on some configurations. Many laptops use the programmable clock of the 6554x chips at the console. It is not always possible to find out the setting that is used for this clock if BIOS has written the MClk after the VClk. Hence the server assumes a 25.175MHz clock at the console. This is correct for most modes, but can cause some problems. Usually this is fixed by switching between the LCD and CRT. Alternatively the user can use the "`TextClockFreq`" option described above to select a different clock for the text console. Another possible cause of this problem is if linux kernels are compiled with the "APM_DISPLAY_BLANK" option. As mentioned before, try disabling this option.

I can't display 640x480 on my 800x600 LCD

  The problem here is that the flat panel needs timings that are related to the panel size, and not the mode size. There is no facility in the current Xservers to specify these values, and so the server attempts to read the panel size from the chip. If the user has used the "`UseModeline`" or "`FixPanelSize`" options the panel timings are derived from the mode, which can be different than the panel size. Try deleting theses options from XF86Config or using an LCD/CRT switch.

I can't get a 320x240 mode to occupy the whole 640x480 LCD

  There is a bug in the 6554x's H/W cursor for modes that are doubled vertically. The lower half of the screen is not accessible. The servers solution to this problem is not to do doubling vertically. Which results in the 320x240 mode only expanded to 640x360. If this is a problem, a work around is to remove the "`HWcursor`" option. The server will then allow the mode to occupy the whole 640x480 LCD.

After a suspend/resume my screen is messed up

  During a suspend/resume, the BIOS controls what is read and written back to the registers. If the screen is using a mode that BIOS doesn't know about, then there is no guarantee that it will be resumed correctly. For this reason a mode that is as close to VESA like as possible should be selected. It is also possible that the VGA palette can be affected by a suspend/resume. Using an 8bpp, the colour will then be displayed incorrectly. This shouldn't affect higher depths, and is fixable with a switch to the virtual console and back.

The right hand edge of the mode isn't visible on the LCD

  This is usually due to a problem with the "`LcdCenter`" option. If this option is removed form XF86Config, then the problem might go away. Alternatively the manufacturer could have incorrectly programmed the panel size in the EGA console mode. The "`FixPanelSize`" can be used to force the modeline values into the panel size registers. Two machines that are known to have this problem are the "`HP OmniBook 5000`" and the "`NEC Versa 4080`".

My TFT screen has a reddish tint in 24bpp mode

  For 6554x chipsets the server assumes that the TFT bus width is 24bits. If this is not true then the screen will appear to have a reddish tint. This can be fixed by using the "`18BitBus`" option. Note that the reverse is also true. If the "`18BitBus`" is used and the TFT bus width is 24bpp, then the screen will appear reddish. Note that this option only has an effect on TFT screens.

SuperProbe won't work with my chipset

  At least one non-PCI bus system with a HiQV chipset has been found to require the "`-no_bios`" option for SuperProbe to correctly detect the chipset with the factory default BIOS settings. The server itself can correctly detect the chip in the same situation.

My 690xx machine lockups when using the "`MMIO`" option

  The 690xx MMIO mode has been implemented entirely from the manual as I don't have the hardware to test it on. At this point no testing has been done and it is entirely possible that the "`MMIO` option will lockup your machine. You have been warned! However if you do try this option and are willing to debug it, I'd like to hear from you.

My TrueColor windows are corrupted when using the "`Overlay`" option

  Chips and Technologies specify that the memory clock used with the multimedia engine running should be lower than that used without. As use of the HiQV chipsets multimedia engine was supposed to be for things like zoomed video overlays, its use was supposed to be occasional and so most machines have their memory clock set to a value that is too high for use with the "`Overlay`" option. So with the "`Overlay`" option, using the "`SetMClk`" option to reduce the speed of the memory clock is recommended.

The mpeg video playing with the XVideo extension has corrupted colours

  The XVideo extension has only recently been added to the chips driver. Some YUV to RGB colour have been noted at 15 and 16 bit colour depths. However, 8 and 24 bit colour depths seem to work fine.

My ct69030 machine locks up when starting XFree86

  The ct69030 chipset introduced a new dual channel architecture. In its current form, XFree86 can not take advantage of this second display channel. In fact if the video BIOS on the machine sets the ct69030 to a dual channel mode by default, XFree86 will lockup hard at this point. The solution is to use the BIOS setup to change to a single display channel mode, ensuring that both the IOSS and MSS registers are set to a single channel mode. Work is underway to fix this.

I can't start X-windows with 16, 24 or 32bpp

  Firstly, is your machine capable of 16/24/32bpp with the mode specified. Many LCD displays are incapable of using a 24bpp mode. Also you need at least a 65540 to use 16/24bpp and at least a 65550 for 32bpp. The amount of memory used by the mode will be doubled/tripled/quadrupled. The correct options to start the server with these modes are

      	  startx -- -depth 16             5-6-5 RGB ('64K color', XGA)
      	  startx -- -depth 15             5-5-5 RGB ('Hicolor')
      	  startx -- -depth 24             8-8-8 RGB truecolor

  or with the HiQV series of chips you might try

      	  startx -- -depth 24 -fbbpp 32   8-8-8 RGB truecolor

  however as XFree86 version 4.3.0 allows 32bpp pixmaps to be used with framebuffers operating in 24bpp, this mode of operating will cost performance for no gain in functionality.

  Note that the "`-bpp`" option has been removed and replaced with a "`-depth`" and "`-fbbpp`" option because of the confusion between the depth and number of bits per pixel used to represent to framebuffer and the pixmaps in the screens memory.

A general problem with the server that can manifested in many way such as drawing errors, wavy screens, etc is related to the programmable clock. Many potential programmable clock register setting are unstable. However luckily there are many different clock register setting that can give the same or very similar clocks. The clock code can be fooled into giving a different and perhaps more stable clock by simply changing the clock value slightly. For example 65.00MHz might be unstable while 65.10MHz is not. So for unexplained problems not addressed above, please try to alter the clock you are using slightly, say in steps of 0.05MHz and see if the problem goes away. Alternatively, using the "`CRTClkIndx`" or "`FPClkIndx`" option with HiQV chips might also help.

For other screen drawing related problems, try the "`NoAccel`" or one of the XAA acceleration options discussed above. A useful trick for all laptop computers is to switch between LCD/CRT (usually with something like Fn-F5), if the screen is having problems.

If you are having driver-related problems that are not addressed by this document, or if you have found bugs in accelerated functions, you can try contacting the XFree86 team (the current driver maintainer can be reached at dbateman@club-internet.fr or eich@xfree86.org ), or post in the Usenet newsgroup "comp.windows.x.i386unix".

Information for Chips and Technologies Users : Troubleshooting
Previous: The Full Story on Clock Limitations
Next: Disclaimer